Guarantee of Satisfaction
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. Return products within 45 days to receive a refund in the manner of original payment.
To return an item, reply or forward to us your order confirmation stating what you want to return. Indicate both items and quantity. After receiving your request, and usually, within 24 hours, you will be contacted via e-mail with a return authorization and the return address. Repackage the merchandise that you are returning in its original packaging or equivalent and enclose a note with your order number and name. Send your package to the address given.
Please do not return any merchandise without a return authorization.
How to Shop Online
You can navigate our site and view our product information by clicking on the navigation bar or product category links. You can also view a complete product list.
Our web server automatically assigns you a unique "shopping basket" where you can store items you are interested in purchasing. When you browse through our product list or select an item, you will see "Add to Cart" buttons. Clicking the button adds the item to your shopping cart. After you put an item in your cart, you can either place the order immediately by clicking Proceed to Checkout or Continue Shopping. You can put as many items as you wish in your shopping cart, and you can change the quantities added by clicking the cart on the navigation bar at any time.
When you click the "Proceed to Check Out" button, your connection with our server will become secure, and all the information you send us will be encrypted to protect your privacy and security. If this is your first time ordering from us, you will need to fill out your shipping and billing addresses, and a way to contact you if we have any questions. If you ordered from us before and established an account, enter your login name and password, and we will retrieve your previous shipping and billing information. Choose a shipping and payment method. Then if you are ordering with a credit card, enter your credit card number (without spaces or dashes) and your expiration date. When you hit "continue" your order will be submitted for payment processing, and you will see a confirmation. You will also receive a confirmation by e-mail, assuming you entered your e-mail address properly.
If, instead, you want to Phone or Fax your order, see Payment Methods below.
We use Secure Socket Layer (SSL) encryption technology to keep your personal information safe while on our site. Your name, address, and credit card information is encrypted to ensure your information cannot be read as it travels from your browser to our server. To verify, look for the padlock or key in your browser when you check out.
We do not store or retain your credit card information on our site.
We accept online payment using MasterCard, Visa, American Express, Discover, or PayPal. If you do not wish to send your credit card information over the Internet, we provide a phone or fax alternative. Shop online, then go to checkout and print the "Order Summary." Click the "Contact Us" link at the top of home page, then telephone or fax us.
At checkout you can also select check or money order payment. Print the "Receipt" then mail it with your check or money order payable to The Craftsman Gallery, P.O. Box 54101, Cincinnati, Ohio, 45254. Please be sure to include your phone number; shipping is shown on the "Receipt" document. Payment by personal check may delay shipment of your order. Sorry, no COD's accepted.
Checking On Status of Your Order
If you are ordering within the continental United States, you should expect your order within 3 to 7 business days. To check on the status of an order, click the "Order Status" link at the top of the page or contact our Customer Service. Be sure to include your order number in all correspondence, as well as your full name and address.
Products may be shipped internationally via USPS or FedEx. You will have a choice of available shipping methods at checkout. You are responsible for paying customs charges and any local fees or taxes required at the time of delivery.
We are obligated to collect sales tax from our customers who make purchases that have a delivery destination in Ohio.
Out of Stock or Discontinued Items
While we try to maintain sufficient stock, occasionally an item you order may be out of stock or discontinued. In the out-of-stock case, we will place the rest of your order and put the out-of-stock item on backorder. We will then notify you of the item on backorder, and the date it is expected. It will be automatically sent to you when it is back in stock. If an item you ordered has been discontinued, we will notify you and let you know if there are any recommended replacement items.