Guarantee of Satisfaction
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. Return products within 45 days to
receive a refund in the manner of original payment.
To return an item, reply
or forward to us your order confirmation stating what you want to return.
Indicate both items and quantity. After receiving your request, and usually,
within 24 hours, you will be contacted via e-mail with a return authorization
and the return address. Repackage the merchandise that you are returning in its
original packaging or equivalent and enclose a note with your order number and
name. Send your package to the address given.
Please do not return any merchandise without a return
authorization.
How to Shop Online
You can navigate our
site and view our product information by clicking on the navigation bar or
product category links. You can also view a complete product list.
Our web server
automatically assigns you a unique "shopping basket" where you can
store items you are interested in purchasing. When you browse through our
product list or select an item, you will see "Add to Cart" buttons.
Clicking the button adds the item to your shopping cart. After you put an item
in your cart, you can either place the order immediately by clicking Proceed to
Checkout or Continue Shopping. You can put as many items as you wish in your
shopping cart, and you can change the quantities added by clicking the cart on
the navigation bar at any time.
When you click the
"Proceed to Check Out" button, your connection with our server will
become secure, and all the information you send us will be encrypted to protect
your privacy and security. If this is your first time ordering from us, you
will need to fill out your shipping and billing addresses, and a way to contact
you if we have any questions. If you ordered from us before and established an
account, enter your login name and password, and we will retrieve your previous
shipping and billing information. Choose a shipping and payment method. Then if
you are ordering with a credit card, enter your credit card number (without
spaces or dashes) and your expiration date. When you hit "continue"
your order will be submitted for payment processing, and you will see a
confirmation. You will also receive a confirmation by e-mail, assuming you
entered your e-mail address properly.
If, instead, you want to
Phone or Fax your order, see Payment Methods below.
Internet Security
We use Secure Socket
Layer (SSL) encryption technology to keep your personal information safe while
on our site. Your name, address, and credit card information is encrypted to
ensure your information cannot be read as it travels from your browser to our
server. To verify, look for the padlock or key in your browser when you check
out.
We do not store or
retain your credit card information on our site.
Payment Methods
We accept online payment
using MasterCard, Visa, American Express, Discover, or PayPal. If you do not wish to send your
credit card information over the Internet, we provide a phone or fax
alternative. Shop online, then go to checkout and print the "Order Summary." Click the "Contact Us" link at the top of home page,
then telephone or fax us.
Checking On Status of Your Order
If you are ordering
within the continental United States, you should expect your order within 3 to
7 business days. To check on the status of an order, click the "Order
Status" link at the top of the page or contact our Customer Service. Be
sure to include your order number in all correspondence, as well as your full
name and address.
International Orders
Products may be shipped
internationally via USPS, UPS or FedEx. You will have a choice of available shipping
methods at checkout. You are responsible for paying customs charges and any
local fees or taxes required at the time of delivery.
Sales Tax
We are obligated to
collect sales tax from our customers who make purchases that have a delivery
destination in California.
Out of Stock or Discontinued Items
While we try to maintain
sufficient stock, occasionally an item you order may be out of stock or
discontinued. In the out-of-stock case, we will place the rest of your order
and put the out-of-stock item on backorder. We will then notify you of the item
on backorder, and the date it is expected. It will be automatically sent to you
when it is back in stock. If an item you ordered has been discontinued, we will
notify you and let you know if there are any recommended replacement items.
Cookies
Cookies are small text
files that a web site sends to your computer to aid in identifying you. We use
cookies to keep track of who you are, what products you currently have in your
basket, etc. Cookies help provide you with better service (for example. if you
leave our site while shopping and come back within 2 hours, your basket will still
be there). Our shopping basket needs a "cookies enabled" browser to
function properly. To find out how to enable cookies for your browser, select
Help from your browser navigation bar.